Career Opportunities

Customer Service Representative - Call Center/Scheduler - Novi Location


  • Pleasantly greet all visitors and patients, whether in person or by telephone
  • Answer inbound calls within designated time frames, answer questions, and direct calls to appropriate person
  • Consistently provide excellent customer service
  • Schedule patient appointments accurately in Practice Management System and consistent with individual physician preference
  • Verify and accurately record patient demographic, insurance, and other information
  • Works with team of co-workers in Call Center and the clinics to answer questions and maintain appropriate scheduling of patients
  • On occasion, may provide backup to, and perform all duties of, Medical Office Specialists at ARC clinics, as needed
  • Perform other clinical and administrative office functions, including those associated with support of satellite offices, as needed


  • High school diploma or equivalent
  • Experience working in a medical office
  • Working knowledge of insurance carriers and their requirements, including prior authorization, preferred
  • Excellent phone etiquette, verbal communication, interpersonal, and customer service skills
  • Proficient keyboarding skills, working knowledge of database systems, and comfortable with the use of technology
  • Exceptional analytical and problem-solving skills
  • Demonstrated proficiency with Practice Management System following initial training period
  • Ability to perform as a team player
  • Excellent attendance and punctuality

Medical Biller and Collections Analyst - Novi Location

In a medical practice/physician’s office environment, and under the direction of the Revenue Cycle Manager, the Medical Biller and Collections Analyst ensures appropriate and accurate processes are followed and secured to optimize reimbursement for services rendered throughout Associated Retinal Consultants. Employee must maintain accuracy in preparing patient billing statements and be able to accurately bill and collect for all insurance payor categories (Medicare, Blue Cross, Medicaid, Commercial, HMO, Workman’s Compensation, Nursing Home, etc.) via electronic billing systems. Must demonstrate excellent communication and negotiation skills, particularly when dealing with patients regarding their billing statements. A high level of professionalism and trustworthiness must be exhibited at all times. The duties of a Medical Biller and Collections Analyst include making collection calls and generating correspondence in a fast-paced, goal-oriented collections department.


  • Monitor, track and correct claim denials and unpaid claims on a daily basis to ensure timely processing of claims utilizing up-to-date electronic claims filing procedures whenever possible.
  • Maintain a level of unpaid claims at 120+ days that are less than 5% of the total Accounts Receivable. Reduce delinquency for assigned accounts.
  • Clearly communicate to supervisor in a timely manner any issues with payors, contracts, coding or front office data input.
  • Maintain current information regarding reimbursement requirements for all payors needed to efficiently submit accurate claims.
  • Maintain and monitor assigned payor and patient accounts to identify unpaid balances. Investigate historical data and seek resolution. Reconcile customer disputes as they pertain to outstanding balances. Activities will include customer calls, account adjustments, small balance write-offs, customer reconciliations, processing of credit memos and credit card payments.
  • Coordinate with clinic staff to obtain necessary documentation needed to submit or appeal claims.
  • Scan and import correspondence, documents and other applicable documents into practice management/EMR programs.
  • Maintain documentation in practice management system Notes and Referral tabs regarding conversations with patients, payors, pre-authorizations, pre-certifications, eligibility, and benefits; this includes any tasks that are required from clinic staff to ensure correct payment for procedures and specialty drugs.
  • Correspond with patients regarding status of their accounts and their responsibility for outstanding balances regardless of insurance payors. Process payments and refunds and set up payment plans during patient telephone calls.
  • Provide exceptional customer service regarding collections issues.
  • Maintain accurate records and reports on collection activity, update account status records, report on collection activity and accounts receivable status.
  • Coordinate information with Drug Reimbursement Specialist to obtain proper claim denials to submit for vial replacement coverage, if applicable.
  • Act as liaison between all payors, patients, physicians, and staff in order to answer any questions regarding insurance coverage and resolve any outstanding claims.
  • Build and maintain strong relationships with the third-party payer community in addition to problem solving any issues associated with processing claims.
  • Complete assigned tasks and projects by established deadlines.
  • Investigate solutions to problems and determine best course of action.
  • Work effectively in a team environment.
  • Perform all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants.


  • Minimal educational requirement: high school diploma.
  • Minimum of 2 years Medical Billing experience.
  • Demonstrated ability to efficiently and effectively utilize the Practice Management system capabilities i.e.; running reports, navigation of screens, modify patient accounts, etc.
  • Excellent interpersonal and professional skills to work effectively with others (teamwork) and provide superior customer service to patients.
  • Ability to handle confidential matters; adheres to all HIPAA guidelines/regulations.
  • Basic knowledge of 1500 claim form and understanding of payer EOBs.
  • Understand medical terminology, procedure codes and diagnosis codes as they apply to insurance coverage.
  • Communicate clearly and professionally, both orally and in writing with patients, team members, physicians, payers, and office coordinators. Knowledge of correct and proper spelling, punctuation, grammar, sentence structure, and English usage
  • Ability to multi task duties, prioritize work load, organize files and work space and be self-directed in an open office setting.
  • Strong proficiency in MS Office Suite including Word, Excel, and Outlook or other email system; use of computerized medical billing systems; use of insurance websites; internet search capabilities; and other applications as appropriate.
  • Strong analytical and problem solving skills.

Medical Office Specialist - Traverse City Location


  • Pleasantly greets all patients and visitors, whether in person or by telephone.
  • Answers questions, makes referrals and directs other calls to the appropriate person.
  • Schedules patient appointments consistent with individual physician preference.
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
  • Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
  • Collects copays and outstanding balances from patients.
  • Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
  • After initial training period, expert Practice Management System skills required.
  • Verifies and accurately records patient demographic, insurance and other information.
  • Utilizes electronic mail and other instant messaging systems.
  • May dilate and refract patient’s eyes.
  • May consent patient for treatment and procedures.
  • May perform surgery scheduling and consenting for surgery.
  • Prepare exam/treatment rooms by cleaning and stocking supplies.
  • Provides consistent, excellent customer service.
  • Travel to other ARC locations as assigned.
  • Responsibilities may be dependent on specific location and not required of all employees in that position.
  • Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations


  • High School Diploma or equivalent.
  • Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
  • Analytical and problem solving skills.
  • Strong oral and written communication ability.

Ophthalmic Scribe / Technician - Grand Rapids, Petoskey, Royal Oak, and Traverse City Locations


  • Functions as scribe; requires knowledge and understanding of retina-specific ophthalmology terminology.
  • Requires proficient keyboarding skills, use of electronic medical record and image management system.
  • Skilled in ophthalmic terminology, ability to type words accurately with speed and knowledge of ARC Electronic Medical Records system.
  • Prepares patients and rooms for treatments and minor procedures as directed by the physician.
  • Ability to obtain patient’s past and current medical and ophthalmic history including information regarding medications, allergies and family history of eye problems.
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Ability to measure and record both distance and near visual acuity and pinhole acuity; performs preliminary refraction using objective equipment.
  • Ability to measure intraocular pressures by applanation tonometry, pneumatonometry and/or use of tonopen, checks pupillary response to light and pupillary defects.
  • Performs basic visual field testing and patient education as directed by Physician.
  • Basic understanding of examination and procedure codes (ICD-9 codes) when inputting into the Electronic Medical Records system.
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.


  • High School Diploma or higher.
  • Strong attention to detail and expert keyboard (Scribe) skills.
  • Ability to understand and correctly spell medical terminology and numbers as percentages; analytical and problem solving skills.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients

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