- Participate in subject screening, recruitment, enrollment and follow-up procedures, pre-study preparation, problem solving and maintenance of clinical trials.
- Read and have full understanding of research protocol.
- Collect, process, and ship research specimens, including blood draws, following appropriate training.
- Document and maintain all study related procedures and events on case report forms (CRFs) or electronic data capture (EDC), participate in monitoring visits, review CRFs with the sponsor, handle data queries. Prepare complex regulatory documents such as Human Investigation Committee (HIC) applications, Informed Consents, complex amendments, Progress Reports, Adverse Event (AE) Reports and Protocol Deviations.
- Communicate effectively with subjects, research team, principal Investigators, ancillary staff, study sponsors and primary care providers.
- Consent and conduct study visits for device trials, data collection/no risk trials, and study article/some risk trials as appropriate to education, training and work experience. Monitor for AEs, distribute device/study article and monitor device/study articles accountability as appropriate.
- Prepare for and participate in audits by sponsors and external regulators.
- Patient/family interaction – utilize effective communication skills; incorporate specific age, cultural or developmental needs.
- Assist in budget preparation; plan and implement study protocols with regulatory division.
- Protect subject confidentiality.
- Complete tasks and projects by deadlines set by supervisor.
- Investigate solutions to problems and determines best course of action.
- Work effectively in a team environment.
- Perform all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants.
- Minimum 2 years of clinical research experience preferred.
- Excellent interpersonal and professional skills to work effectively with others and provide superior customer service to patients/subjects and their families.
- Ability to handle confidential matters; adheres to all HIPAA guidelines/regulations.
- Understands medical terminology, procedure codes and diagnosis codes as it applies to recruiting subjects for Research.
- Communicates clearly and professionally, both orally and in writing with patients, team members, physicians, payers, and office coordinators. Knowledge of spelling, punctuation, grammar, sentence structure, and proper English usage.
- Ability to multi task duties, prioritize work load, organize files and work space and be self-directed in an open office setting.
- Strong proficiency in: MS Office Suite, including Word and Excel, Outlook or other email system, use of computerized medical tracking systems, use of insurance websites, internet search capabilities and other applications as appropriate.
- Strong analytical and problem solving skills.
Medical Office Specialist
- Perform a variety of clerical duties of a routine nature, including answering the telephone and scheduling appointments
- Verify insurance benefits and eligibility
- Accept and correctly post payment to patient accounts
- Complete various types of administrative forms and paperwork
- Engage directly with patients on a daily basis
- Travel, as necessary to various ARC locations
- HS diploma or equivalent
- Excellent phone etiquette and customer service skills required
- Excellent attendance and punctuality required
- Advanced keyboarding skills, proficiency in MS Word and Excel, comfortable with the use of technology, and ability to use database systems needed
- Strong oral and written communication skills needed
- Strong analytical and problems-solving skills necessary
- Experience in an outpatient clinic preferred
- Billing experience preferred
- Working knowledge of insurance carriers and their requirements, including prior authorizations, preferred
- Knowledgeable about drug assistance programs and ability to complete necessary patient enrollment
DUTIES AND RESPONSIBILITIES
- Functions as scribe; requires knowledge and understanding of retina-specific ophthalmology terminology.
- Requires proficient keyboarding skills, use of electronic medical record and image management system.
- Skilled in ophthalmic terminology, ability to type words accurately with speed and knowledge of ARC Electronic Medical Records system.
- Prepares patients and rooms for treatments and minor procedures as directed by the physician.
- Ability to obtain patient’s past and current medical and ophthalmic history including information regarding medications, allergies and family history of eye problems.
- Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
- Ability to measure and record both distance and near visual acuity and pinhole acuity; performs preliminary refraction using objective equipment.
- Ability to measure intraocular pressures by applanation tonometry, pneumatonometry and/or use of tonopen, checks pupillary response to light and pupillary defects.
- Performs basic visual field testing and patient education as directed by Physician.
- Basic understanding of examination and procedure codes (ICD-9 codes) when inputting into the Electronic Medical Records system.
- Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
- High School Diploma or higher.
- Strong attention to detail and expert keyboard (Scribe) skills.
- Ability to understand and correctly spell medical terminology and numbers as percentages; analytical and problem solving skills.
- Excellent oral and written communication skills.
- Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients
The Customer Service Representative will answer calls for a busy, multiple-physicians’ office, scheduling patient appointments, answering questions, and responding to requests. The Customer Service Representative will also verify patient and insurance information; perform backup duties for Medical Office Specialists, as needed; and complete other tasks as assigned.
- Consistently provide excellent customer service, pleasantly greeting all callers, and communicating with callers and patients in a respectful and helpful manner.
- Answer inbound calls in a call center setting within designated time frames, answer questions, and direct calls to appropriate person.
- Schedule patient appointments accurately in Practice Management System and consistent with individual physician preference.
- Gather appropriate patient information about medical complaints/concerns and document these accurately and concisely in communications to the physicians and/or office staff. Communications are prioritized appropriately.
- Verify and accurately record patient demographic, insurance, and other information.
- Work with team of co-workers in Call Center and the clinics to answer questions and maintain appropriate scheduling of patients.
- Effectively perform individual share of the workload and actively engage in other assigned tasks during periods of low call volume.
- On occasion, may provide backup to, and perform all duties of, Medical Office Specialists at ARC clinics, as needed.
- Perform other clinical and administrative office functions, including those associated with support of satellite offices, as needed.
- High school diploma or equivalent
- Experience working in a medical office
- Working knowledge of insurance carriers and their requirements, including prior authorization, preferred
- Excellent phone etiquette, verbal communication, interpersonal, and customer service skills
- Proficient keyboarding skills, working knowledge of database systems, and comfortable with the use of technology
- Exceptional analytical and problem-solving skills
- Demonstrated proficiency with Practice Management System following initial training period
- Ability to perform as a team player