Career Opportunities

Customer Service Representative - Novi Location

Purpose:  The Customer Service Representative will answer calls for a busy, multiple-physicians’ office, scheduling patient appointments, answering questions, and responding to requests.  The Customer Service Representative will also verify patient and insurance information; perform backup duties for Medical Office Specialists, as needed; and complete other tasks as assigned.

Key Duties/Responsibilities (may include but are not limited to):

  • Consistently provide excellent customer service, pleasantly greeting all callers, and communicating with callers and patients in a respectful and helpful manner.
  • Answer inbound calls in a call center setting within designated time frames, answer questions, and direct calls to appropriate person.
  • Schedule patient appointments accurately in Practice Management System and consistent with individual physician preference.
  • Gather appropriate patient information about medical complaints/concerns and document these accurately and concisely in communications to the physicians and/or office staff. Communications are prioritized appropriately.
  • Verify and accurately record patient demographic, insurance, and other information.
  • Work with team of co-workers in Call Center and the clinics to answer questions and maintain appropriate scheduling of patients.
  • Effectively perform individual share of the workload and actively engage in other assigned tasks during periods of low call volume.
  • On occasion, may provide backup to, and perform all duties of, Medical Office Specialists at ARC clinics, as needed.
  • Perform other clinical and administrative office functions, including those associated with support of satellite offices, as needed.


  • High school diploma or equivalent
  • Experience working in a medical office
  • Working knowledge of insurance carriers and their requirements, including prior authorization, preferred
  • Excellent phone etiquette, verbal communication, interpersonal, and customer service skills
  • Proficient keyboarding skills, working knowledge of database systems, and comfortable with the use of technology
  • Exceptional analytical and problem-solving skills
  • Demonstrated proficiency with Practice Management System following initial training period
  • Ability to perform as a team player

Medical Office Specialist - Traverse City Location


  • Pleasantly greets all patients and visitors, whether in person or by telephone.
  • Answers questions, makes referrals and directs other calls to the appropriate person.
  • Schedules patient appointments consistent with individual physician preference.
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
  • Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
  • Collects copays and outstanding balances from patients.
  • Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
  • After initial training period, expert Practice Management System skills required.
  • Verifies and accurately records patient demographic, insurance and other information.
  • Utilizes electronic mail and other instant messaging systems.
  • May dilate and refract patient’s eyes.
  • May consent patient for treatment and procedures.
  • May perform surgery scheduling and consenting for surgery.
  • Prepare exam/treatment rooms by cleaning and stocking supplies.
  • Provides consistent, excellent customer service.
  • Travel to other ARC locations as assigned.
  • Responsibilities may be dependent on specific location and not required of all employees in that position.
  • Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations


  • High School Diploma or equivalent.
  • Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
  • Analytical and problem solving skills.
  • Strong oral and written communication ability.

Ophthalmic Scribe / Technician - Petoskey, Royal Oak, and Traverse City Locations


  • Functions as scribe; requires knowledge and understanding of retina-specific ophthalmology terminology.
  • Requires proficient keyboarding skills, use of electronic medical record and image management system.
  • Skilled in ophthalmic terminology, ability to type words accurately with speed and knowledge of ARC Electronic Medical Records system.
  • Prepares patients and rooms for treatments and minor procedures as directed by the physician.
  • Ability to obtain patient’s past and current medical and ophthalmic history including information regarding medications, allergies and family history of eye problems.
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Ability to measure and record both distance and near visual acuity and pinhole acuity; performs preliminary refraction using objective equipment.
  • Ability to measure intraocular pressures by applanation tonometry, pneumatonometry and/or use of tonopen, checks pupillary response to light and pupillary defects.
  • Performs basic visual field testing and patient education as directed by Physician.
  • Basic understanding of examination and procedure codes (ICD-9 codes) when inputting into the Electronic Medical Records system.
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.


  • High School Diploma or higher.
  • Strong attention to detail and expert keyboard (Scribe) skills.
  • Ability to understand and correctly spell medical terminology and numbers as percentages; analytical and problem solving skills.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients


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