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Career Opportunities

Ophthalmic Scribe / Technician

DUTIES AND RESPONSIBILITIES

  • Functions as scribe; requires knowledge and understanding of retina-specific ophthalmology terminology.
  • Requires proficient keyboarding skills, use of electronic medical record and image management system.
  • Skilled in ophthalmic terminology, ability to type words accurately with speed and knowledge of ARC Electronic Medical Records system.
  • Prepares patients and rooms for treatments and minor procedures as directed by the physician.
  • Ability to obtain patient’s past and current medical and ophthalmic history including information regarding medications, allergies and family history of eye problems.
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Ability to measure and record both distance and near visual acuity and pinhole acuity; performs preliminary refraction using objective equipment.
  • Ability to measure intraocular pressures by applanation tonometry, pneumatonometry and/or use of tonopen, checks pupillary response to light and pupillary defects.
  • Performs basic visual field testing and patient education as directed by Physician.
  • Basic understanding of examination and procedure codes (ICD-9 codes) when inputting into the Electronic Medical Records system.
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.

REQUIREMENTS/QUALIFICATIONS:

  • High School Diploma or higher.
  • Strong attention to detail and expert keyboard (Scribe) skills.
  • Ability to understand and correctly spell medical terminology and numbers as percentages; analytical and problem solving skills.
  • Excellent oral and written communication skills.
  • Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

Medical Office Specialist

DUTIES AND RESPONSIBILITIES

  • Pleasantly greets all patients and visitors, whether in person or by telephone.
  • Answer questions, make referrals and direct other calls to the appropriate person.
  • Schedules patient appointments consistent with individual physician preference
  • Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
  • Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs. Seeks additional information if needed.
  • Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs as needed
  • Ensures that accurate procedure coding/charges for all procedures/drugs for all patients, also diagnosis code.
  • Collects copays and outstanding balances from patients
  • Provides consistent, excellent customer service.
  • Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
  • After initial training period, expert Practice Management System skills required.
  • Verify and accurately record patient demographic, insurance and other information

REQUIREMENTS/QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
  • Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.
  • Analytical and problem solving skills.
  • Strong oral and written communication ability.

Call Center Customer Service Representative

DUTIES AND RESPONSIBILITIES

  • Answers inbound calls, within the designated time frame.
  • Speaks clearly to callers, answers questions and/or investigates to find answer if required.
  • Pleasantly greets all patients and visitors, whether in person or by telephone.
  • Schedules patient appointments accurately into practice management system and consistent with individual physician preference.
  • Answers questions, makes referrals and directs other calls to the appropriate person.
  • Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
  • After initial training period, expert Practice Management System skills required.
  • Verifies and accurately records patient demographic, insurance and other information.
  • Meets set metric and performance measures.
  • Works as a team with co-workers in the Call Center Department and the clinics to answer questions and maintain appropriate scheduling of patients.
  • Provides consistent, excellent customer service.
  • Ability to perform the responsibilities of the Medical Office Specialist and expected to backfill at ARC clinics as needed.
  • Performs other clinical and administrative office functions including responsibilities associated with supporting satellite offices
  • Travel to other ARC locations as assigned.
  • Responsibilities may be dependent on specific location and not required of all employees in that position.
  • Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

REQUIREMENTS/QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
  • Analytical and problem solving skills.
  • Demonstrated customer service skills.
  • Strong oral and written communication ability.
  • Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

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